General Selling Policy – CGV – 28/11/2018
These General Conditions of Sale (here after the “CGV”) are offered by Centraltransylvania.fr SARL, in the process of registration, whose registered office is at 28
Place du general de Gaulle, 52100 Saint-Dizier (hereinafter “Centraltransylvania.fr”).
We will then designate:
– “Site”: the site http://www.centraltransylvania.fr and all of its pages.
– “Products” or “Services”: all the products (materials) and services (services) that can be purchased or to which it is possible to subscribe on the Site.
– “Seller”: Centraltransylvania.fr, legal or natural person, offering its Products or Services on the Site.
– “Customer”: the Internet user, individual or professional, making a purchase of Product (s) or Service (s) on the Site.
– “Consumer”, in accordance with the definition of the preliminary article of the Consumer Code: “any natural person who acts for people who do not enter
within the framework of its commercial, industrial, craft or liberal activity “.
Internet users visiting the Site and interested in the Products and Services offered by the Seller are invited to read these CGVs carefully, print them and / or save them on a
durable support, before placing an order on the Site.
The Customer acknowledges having read the CGV and accepts them in full and without reservation.
Creation of a customer account
The creation of a “customer account” is a prerequisite for any order from the Customer on this Site. To this end, the Customer will be asked to provide a certain number
personal information such as first and last name, email address, postal address and telephone number, this list is not exhaustive. As such, the Client
agrees to provide accurate information. The Customer is responsible for updating his data. He must therefore immediately notify the Seller in the event of a change. The customer
is solely responsible for the veracity, accuracy and relevance of the data provided.
The Customer registered with the Site has the possibility of accessing it by logging in using his identifiers (e-mail address defined during his registration and password) or possibly by
using systems such as third-party social media login buttons. The Customer is fully responsible for protecting the password they have chosen. It is
encouraged to use complex passwords. If the password is forgotten, the Customer has the option of generating a new one. This password constitutes the guarantee of the
confidentiality of the information contained in its “my account” section and the Client therefore refrains from transmitting it or communicating it to a third party. Otherwise, the Seller does not
may be held responsible for unauthorized access to a Customer’s account.
The customer account allows the Customer to consult all of his orders placed on the Site. If the data contained in the customer account section disappears when
following a technical breakdown or a case of force majeure, the responsibility of the Seller could not be engaged, this information having no probative value but
only informative. The pages relating to the customer account are freely printable by the Customer holding the account in question, but do not constitute
a proof, they are only for information intended to ensure efficient management of his orders or contributions by the Customer.
Each Customer is free to close their account on the Site. For this, he must send an e-mail to the Seller indicating that he wishes to delete his account. No recovery
of its data will only be possible.
The Seller reserves the exclusive right to delete the account of any Customer who has contravened these GTCS (in particular and without this example having any kind
exhaustive, when the Customer has knowingly provided incorrect information, when registering and setting up their personal space) or
account inactive for at least one year. Said deletion will not be likely to constitute damage for the Customer who will not be able to claim any compensation for
thereby. This exclusion is not exclusive of the possibility for the Seller to initiate legal proceedings against the Customer, when the facts have justified it.
Subscription of orders and description of the purchasing process
The Products and Services offered are those which appear in the catalog published on the Site. These Products and Services are offered while stocks last. Each
Product is accompanied by a description established by the Seller based on the descriptions provided by the supplier.
The photographs of the Products in the catalog reflect a true picture of the Products and Services offered but do not constitute a contractual commitment in the
insofar as they cannot ensure perfect similarity with the physical Products.
We will define below as “Basket” the intangible object grouping together all the Products or Services selected by the Client of the Site for a purchase by clicking on
these elements. In order to proceed with his order, the Customer chooses the Product (s) he wishes to order by adding them to his “Basket”, the content of which can be modified at
As soon as the Customer considers that he has selected and added to his basket all the Products he wishes to buy, he will have the possibility, to validate his order, of accessing his
basket by clicking on the button provided for this purpose. It will then be redirected to a summary page on which the number and characteristics of the
Products ordered, as well as their unit price.
If he wishes to validate his order, the Customer must check the box relating to the ratification of these GTCS and click on the validation button. The Customer will then be redirected to
a page in which he must fill in the order form fields. In the latter case, he must enter a certain number of personal data on
concerning, necessary for the smooth running of the order.
All orders placed on the Site must be duly completed and must specify this necessary information. The Customer may make changes, corrections,
additions, or cancel the order, until it is confirmed.
Once the Customer has completed the form, he will then be invited to make his payment with the means of payment listed in the section of these General Terms and Conditions relating to payments.
After a few moments the Customer will be sent an email confirming the order, reminding him of the content of the order and the price thereof.
The Products sold remain the property of the Seller until full payment of their price, in accordance with this retention of title clause.
Origin of products
All the products we offer for sale are of Romanian origin, made in Romania, and delivered to France thanks to our partnership network developed by our company.
All our products are carefully tested and selected by us, in order to provide you with the best possible experience, our aim being to promote the quality of the Romanian products and the care which is brought to them during their development.
Commitments of centraltransylvania.fr
We are committed to providing you with quality products, carefully selected from the best Romanian products.
We ensure the freshness of our products by supplying ourselves directly to producers, and by limiting intermediaries as much as possible, this in order to reduce the time between manufacturing and delivery to you.
We attach great importance to respecting our products and are particularly vigilant when packaging them before dispatch.
Modalités de paiement
Nous vous proposons 2 méthodes de paiement:
– Un paiement sécurisé par carte bancaire via PAYPAL®. ce paiement, effectué au moment de la commande, permet une expédition rapide dès la validation du paiement par notre partenaire PAYPAL.
We offer several delivery methods, depending on your preferences, but also on the type of product purchased:
FOR ALL PRODUCTS EXCEPT FRESH PRODUCTS
2 types of delivery possible:
– sent by LA POSTE France in COLISSIMO MONITORING. Estimated delivery time of 2 working days in mainland France
– Sending to a MONDIAL RELAY relay point. estimated delivery time of 2 working days in mainland France
– Express delivery by DHL, to home, delivery time estimated at 24 hours for delivery in mainland France
FOR FRESH PRODUCTS
Express shipment by DHL, with insulated packaging to guarantee the quality and preservation of food during transport.
The products of this department will be packed separately, and will be the subject of a separate shipment billed separately. Shipments are made from Monday to Thursday so that you can collect your parcels as quickly as possible, without them remaining blocked in transit in a depot during the weekend.
Express shipping costs € 19 per package up to 25kg.
DELIVERY OUTSIDE FRANCE
We make deliveries in Europe to the following countries: Belgium, Luxembourg, Netherlands, Denmark, Germany, Switzerland, Italy, Spain, Portugal, England.
Use of personal data
Your personal data is collected by the site www.CentralTransylvania.fr only when creating your personal account.
We collect information about you:
– in order to be able to send you your purchases at the place of your choice: home, parcel relay
– in order to be able to establish the invoice for your purchases after confirmation of payment and delivery
– in order to be able to communicate with you via our Newsletter on our new arrivals and promotions
We agree not to communicate, let alone resell your personal data to a third party, without your consent.
In addition, within the framework of the data protection act “Law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms”, modified by “law n ° 2018-493 of June 20, 2018 “, promulgated on June 21, 2018, you have the right to access and rectify your data, which you can exercise by contacting our customer service at the following email address: email@example.com.
RETURN AND REFUND CONDITIONS
In accordance with current European legislation, you have a right of withdrawal which allows you to change your mind and return to your purchase on our site, within 14 days without having to justify reasons or to pay penalties, except, where applicable, return costs.
The period starts to count:
receipt of the package when the purchase concerns a good;
acceptance of the offer when the purchase concerns a service.
Eligible products are all products sold on the site, with the exception of those that are part of fresh products or fresh produce.
To exercise your right of withdrawal, you can fill out the contact form available on the website www.centraltransylvania.fr.
You must clearly specify in your letter the order number, as well as the reason for the return.
We will respond to your return request by sending you a summary of the products eligible for the return of your order, as well as the return address. You must make your return within 14 days from the date of your request.
Any return request made before receipt of the products will not be taken into account.
We will reimburse eligible products within 14 days of receipt of returned products, in their original unopened packaging, and in good condition.
PLEASE NOTE: please note that return costs are your responsibility in all cases.
Legal guarantee of conformity
According to articles L.217-4 and following of the Consumer Code, the Seller is required to deliver goods in accordance with the contract concluded with the Consumer Client and to respond
defects of conformity existing during the delivery of the Product. The guarantee of conformity may be exercised if a defect should exist on the day of taking possession of the
Product. However, when the defect has appeared in the 24 months following this date (or in the 6 months if the order took place before March 18, 2016 or the Product is
sold second-hand), it is presumed to fulfill this condition. But, in accordance with article L.217-7 of the Consumer Code, “the Seller can combat this presumption if
this is not compatible with the nature of the [Product] or the alleged lack of conformity ”.
However, after this period of 24 months (or 6 months if the order was placed before March 18, 2016 or the product is sold second-hand), it will be up to the Customer to prove that
the defect existed at the time of taking possession of the Product.
In accordance with article L.217-9 of the Consumer Code: “in the event of a lack of conformity, the buyer chooses between repairing and replacing the goods. However, the
seller may not proceed according to the choice of the buyer if this choice involves a manifestly disproportionate cost with regard to the other modality, taking into account the value of the
well or the importance of the defect. He is then bound to proceed, unless this is impossible, according to the method not chosen by the buyer ”.
Legal warranty against hidden defects
According to articles 1641 to 1649 of the Civil Code, the Customer may request the exercise of the guarantee against hidden defects if the defects presented did not appear during the purchase, were
prior to purchase (and therefore not result from normal wear and tear of the Product for example), and are sufficiently serious (the defect must either make the Product unfit for use
for which it is intended, or reduce this use to an extent that the buyer would not have purchased the Product or would not have purchased it at such a price if he had known the defect).
Complaints, requests for exchange or reimbursement for a non-conforming Product must be made by post or email to the addresses indicated in the
site legal notices.
In case of non-conformity of a delivered Product, it may be returned to the Seller who will exchange it. If the Product cannot be replaced (Obsolete Product,
out of stock, etc.) the Customer will be reimbursed by check or transfer of the amount of his order. The costs of the exchange or refund procedure (in particular the
shipping costs for the return of the Product) are then borne by the Seller.
The customer service of this Site is accessible by email at the following address: firstname.lastname@example.org or by post to the address indicated in the
Intellectual property rights
All elements of this Site belong to the Seller or a third party agent, or are used by the Seller with the authorization of their owners.
Any reproduction, representation, adaptation of logos, textual, pictographic or video content, without this list being exhaustive, is strictly
prohibited and akin to counterfeiting.
Any Client who is guilty of forgery would be likely to have their account deleted without notice or compensation and without this deletion being able to be
constituting damage, without reservation of possible subsequent legal proceedings against him, on the initiative of the Seller or his agent.
This Site uses elements (images, photographs, content) whose credits go to: Joomdev.
The brands and logos contained on the Site may be registered by Centraltransylvania.fr, or possibly by one of its partners. Anyone doing
their representations, reproductions, overlaps, diffusions and reruns incur the sanctions provided for in articles L.713-2 and following of the Code of intellectual property.
Independence of clauses
If a provision of the GTC is deemed illegal, void or for any other unenforceable reason, then this provision will be deemed to be divisible from the GTC and will not affect the validity and
the applicability of the remaining provisions.
These CGV replace all previous or contemporary written or oral agreements. The T & Cs are not transferable, transferable or sublicensable by the Customer himself.
A printed version of the GTC and all notices given in electronic form may be requested in legal or administrative proceedings relating to the
CGV. The parties agree that all correspondence relating to these GTCS must be written in the French language.
Applicable law and mediation
These GTC are governed by and subject to French law.
Unless otherwise provided for in public order, all disputes which may arise in connection with the execution of these GTCS may before any legal action be submitted to
the appreciation of the Site Editor for an amicable settlement.
It is expressly reminded that requests for amicable settlement do not suspend the time limits for bringing legal actions. Unless otherwise provided, order
public, any legal action relating to the execution of these GTCS must be subject to the jurisdiction of the courts of the jurisdiction of the place of domicile of the defendant.
According to article L.612-1 of the Consumer Code, it is recalled that “all consumers have the right to have free recourse to a consumer mediator for the purpose of
amicable resolution of the dispute between him and a professional. To this end, the professional guarantees the consumer the effective use of a mediation mechanism for the
As such Centraltransylvania.fr offers its Consumer Customers, in the context of disputes that have not been resolved amicably, the mediation of a
consumer mediator, whose contact details are as follows:
Mediator of the Médicys approved mediation center
It is recalled that mediation is not compulsory but only offered in order to resolve disputes by avoiding recourse to justice.