{"id":25831,"date":"2017-09-12T08:33:44","date_gmt":"2017-09-12T08:33:44","guid":{"rendered":"https:\/\/centraltransylvania.com\/frequently-asked-questions\/"},"modified":"2022-03-24T11:24:40","modified_gmt":"2022-03-24T10:24:40","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/centraltransylvania.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_tta_tour style=&#8221;modern&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; spacing=&#8221;5&#8243; active_section=&#8221;1&#8243; css_animation=&#8221;none&#8221;][vc_tta_section title=&#8221;Q1. Cancel my order&#8221; tab_id=&#8221;faqs1&#8243;][vc_column_text]<\/p>\n<h3><strong>How do I cancel my order?<\/strong><\/h3>\n<p>We won&#8217;t blame you, but hurry! <strong>You can cancel as long as your product is not shipped<\/strong>. Nothing could be simpler, just go to the My Orders page of your Customer Area, choose the order concerned, then click on Cancel my order. If you have already been debited, you will be refunded within 48 hours maximum.<\/p>\n<p>You can also request cancellation from customer service:<\/p>\n<div>\n<p>&#8211; by email to <a href=\"mailto:contact@centraltransylvania.fr\">contact@centraltransylvania.fr<\/a><br \/>\n&#8211; by phone to +33768133084<\/p>\n<ul>\n<li><\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Q2. Track my order&#8221; tab_id=&#8221;faqs2&#8243;][vc_column_text]<\/p>\n<h3>When will I be delivered?<\/h3>\n<div>\n<p>Once your order has been dispatched, you will receive a link to the tracking of our carriers. And if ever the delivery is late, we can intervene to help you, let us know:<br \/>\n&#8211; by email to <a href=\"mailto:contact@centraltransylvania.fr\">contact@centraltransylvania.fr<\/a><br \/>\n&#8211; by phone to +33.7.68.13.30.84<\/p>\n<h3>Delivery, how does it work?<\/h3>\n<p>We have a wide variety of delivery methods.<br \/>\nSo that everything goes well during this delivery, remember to give us all the information to contact you and access your home in the online form.<\/p>\n<h3>Delivery also sometimes involves several packages!<\/h3>\n<p>The products you have chosen can be delivered to you in several packages! If you have the impression that a product is missing, it may be that another package is arriving elsewhere.<\/p>\n<h3>How do I change my delivery address?<\/h3>\n<p>Once your order is validated, you can unfortunately no longer change the delivery address. On the other hand, you can cancel the order (provided that your product has not yet been shipped) to return it with the correct delivery address. But our goal is to make your life easier and it will soon be possible!<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Q3. My package has not arrived&#8221; tab_id=&#8221;faqs3&#8243;][vc_column_text]<\/p>\n<h3>My package has not arrived<\/h3>\n<div>\n<p>The most common reason is carrier delay. Fortunately, this rarely happens.<\/p>\n<p>You must first consult the tracking information given by the carrier, using your tracking number. Delivery may be in progress.<br \/>\nIf the package seems to be blocked, or if the tracking mentions an incident, you can contact our customer service for assistance:<br \/>\n&#8211; by email to <a href=\"mailto:contact@centraltransylvania.fr\">contact@centraltransylvania.fr<\/a><\/p>\n<p>&#8211; by phone to +33.7.68.13.30.84<br \/>\nWe cannot be held responsible for carrier delays, but we will do our best to help you and obtain delivery of your package.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Q4. Damaged products&#8221; tab_id=&#8221;faqs7&#8243;][vc_column_text]<\/p>\n<h3>Some products arrived broken<\/h3>\n<p>We take great care in packaging the products to avoid such problems.<br \/>\nUnfortunately, sometimes some products are broken during transport (especially glass jars).<\/p>\n<p>In this case, it is important to take photos, and to issue reservations to the carrier upon receipt of the package. You then send us the photos of the package, and of the damaged products, to obtain your refund.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Q5. My invoices&#8221; tab_id=&#8221;faqs4&#8243;][vc_column_text]<\/p>\n<h3>How do I print my invoice?<\/h3>\n<p>Your invoice is sent to you inside your package. No need to print it.<br \/>\nHowever, if you wish to receive a copy, contact us by email to receive another one. Contact address: <a href=\"mailto:contact@centraltransylvania.fr\">contact@centraltransylvania.fr<\/a>.<\/p>\n<div>\n<h3>I want to modify my invoice<\/h3>\n<p>Your invoice is an accounting and official document, which summarizes the information of your order. Unfortunately, we don&#8217;t have the ability to make changes. In particular, the billing address cannot be changed.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Q6. Supplies&#8221; tab_id=&#8221;faqs5&#8243;][vc_column_text]<\/p>\n<h3>The product I&#8217;m looking for is out of stock?<\/h3>\n<p>You have the possibility, in case of out of stock, to let us know your interest in a product by requesting a stock alert.<\/p>\n<p>We are supplied regularly.<\/p>\n<p>You can also contact us directly by phone, email, or via the contact form, if you have a special order, or wish to order products that we do not have in stock or in the catalogue. We will do what is necessary to find the products you need![\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Q7. I am a minor&#8221; tab_id=&#8221;faqs6&#8243;][vc_column_text]<\/p>\n<h3>You are a minor and you want to order?<\/h3>\n<p>As we sell alcoholic products, we cannot sell to minors.[\/vc_column_text][\/vc_tta_section][\/vc_tta_tour][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1504750735093{margin-top: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][tbay_title_heading title=&#8221;Have another question?&#8221; align=&#8221;center&#8221; buttons=&#8221;btn-default btn-outline&#8221; buttons2=&#8221;btn-default btn-outline&#8221;][vc_column_text]Complete the form to ask us more questions, our customer service will answer you within 24 hours maximum (average response time of a few hours).[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f559-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"559\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/25831#wpcf7-f559-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"559\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f559-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"fa fa-user\"><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"fa fa-envelope\"><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"fa fa-pencil\"><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LfDd7IZAAAAAOqofYE4ejpmKgUEU8FxpGRNnTVW\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LfDd7IZAAAAAOqofYE4ejpmKgUEU8FxpGRNnTVW\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<\/p>\n<p style=\"text-align:right;\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"12\"\/><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n\/* ]]> *\/\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_tta_tour style=&#8221;modern&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; spacing=&#8221;5&#8243; active_section=&#8221;1&#8243; css_animation=&#8221;none&#8221;][vc_tta_section title=&#8221;Q1. Cancel my order&#8221; tab_id=&#8221;faqs1&#8243;][vc_column_text] How do I cancel my order? We won&#8217;t blame you, but hurry! You can cancel as long as your product is not shipped. Nothing could be simpler, just go to the My Orders page of your Customer Area, choose the order concerned, then &hellip; <a href=\"https:\/\/centraltransylvania.com\/en\/frequently-asked-questions\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Frequently asked Questions<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25831","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/centraltransylvania.com\/en\/wp-json\/wp\/v2\/pages\/25831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/centraltransylvania.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/centraltransylvania.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/centraltransylvania.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/centraltransylvania.com\/en\/wp-json\/wp\/v2\/comments?post=25831"}],"version-history":[{"count":1,"href":"https:\/\/centraltransylvania.com\/en\/wp-json\/wp\/v2\/pages\/25831\/revisions"}],"predecessor-version":[{"id":25834,"href":"https:\/\/centraltransylvania.com\/en\/wp-json\/wp\/v2\/pages\/25831\/revisions\/25834"}],"wp:attachment":[{"href":"https:\/\/centraltransylvania.com\/en\/wp-json\/wp\/v2\/media?parent=25831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}